Returns & Exchanges
At Hansen Surfboards, we want you to be completely satisfied with your gear. If your purchase doesn't meet your expectations, we offer easy returns and exchanges within 30 days of purchase for items in new, unused condition.
Initiate Your Return
Visit our online returns portal with your order number and zip code to select the items you wish to send back and print your prepaid shipping label.
Pack Your Gear
Securely place the items in their original packaging, ensuring all tags are attached and hardware or accessories are included to qualify for a full refund.
Ship It Back
Drop off your package at any authorized carrier location using the provided label; we recommend obtaining a receipt for tracking purposes.
Receive Refund or Exchange
Once our warehouse inspects the returned equipment, we will process your refund to the original payment method or ship out your new exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing